Cancellation Policy

We understand plans can change. Our cancellation policy is designed to be fair to our members and guests while allowing us to manage court availability effectively.

It typically involves a 24-hour notice for court rentals (offering account credit/full refund) and a longer window, like 48 hours, for lessons/clinics, while enforcing penalties like full charges for late cancellations or no-shows, often with a system for waitlists to fill spots. We employ a tiered approach, allowing occasional missed spots (e.g., 3 in 30 days).

Court Reservations

• Cancellations made 12 hours in advance of the scheduled reservation will receive a full refund or account credit.
• Cancellations made within 12 hours of the reservation are non-refundable, as courts are held specifically for your time slot.
• No-shows will be charged the full reservation fee.

Open Play Sessions

• Members – cancellations made 6+ hours in advance will incur no penalties.
• Non-member – cancellations made 6+ hours in advance will receive a full refund or credit.
• Member cancellations within 6 hours will result in a $15 no-show fee.
  
• Late arrivals may forfeit their spot if the session is full. Members have a 30 minute grace period.

Leagues, Clinics & Programs

• Cancellations 48+ hours in advance receive a full refund or credit.
• Cancellations within 48 hours are non-refundable, except in the case of documented medical emergencies.
• Once a league or program begins, no refunds will be issued for missed sessions.

Private Events & Court Buyouts

•  7+ days’ notice: Full refund minus any non-refundable deposits.
  
•  3–6 days’ notice: 50% refund.
  
•  Less than 72 hours’ notice: No refund.

Weather & Facility-Related Closures

As an indoor facility, weather rarely impacts play. If Palace of Pickleball must cancel due to unforeseen circumstances, full refunds or credits will be issued.

Transfers & Substitutions

Reservations may be transferred to another player if you’re unable to attend, provided they check in under your reservation.